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Having Trouble Making Payments?

Making Home Affordable Program

Making Home Affordable is part of President Obama's comprehensive strategy to get the housing market back on track. Through the Making Home Affordable Program, up to 9 million American families may be eligible to refinance or modify their loan payment to a more affordable payment now and into the future. The program has a modification provision as well as a refinance provision.


Modification - If you can no longer afford to make monthly loan payments, either because your interest rate has been increased or you have less income or you are experiencing a hardship that has increased your expenses (like medical bills), you may qualify for a loan modification to make your monthly mortgage payment more affordable. Millions of borrowers who are current, but having difficulty making their payments and borrowers who have already missed one or more payments may be eligible.


Refinance - If you are a homeowner who is current on your mortgage payments but unable to refinance to a lower interest rate because your home value has decreased, you may now be able to refinance.

Determining Eligibility:

According to the governments Financial Stability website, the initial eligibility guidelines for the Making Home Affordable Modification are as follows:

  • The home must be owner occupied and be a 1 to 4 unit home
  • The unpaid principal balance that is equal to or less than $729,750 (for one unit properties and higher for two to four unit properties (consult your servicer),
  • The loan was originated before January 1, 2009
  • The mortgage payment (including taxes, insurance, and home owners association dues) must be more than 31% of your gross monthly income
  • The mortgage payment is no longer affordable, perhaps because of a significant change in income or expenses.

Borrowers can get additional information at the Making Home Affordable website. This site includes questions and answers that will help homeowners determine if they are eligible for assistance. Or they may also contact PNC Mortgage's Customer Service Department at 1-800-523-8654.

Get more information about Hardship Assistance Programs from National City

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The PNC Financial Services Group, Inc. ("PNC") provides investment and wealth management, fiduciary services, FDIC-insured banking products and lending and borrowing of funds through its Subsidiaries, PNC Bank, National Association and PNC Bank, Delaware, and National City Bank, which are Members FDIC. Securities products and brokerage services are offered through PNC Investments LLC and/or NatCity Investments, Inc., registered broker-dealers and members of FINRA, and SIPC. Insurance products and advice may be provided by PNC Insurance Services LLC and/or National City Insurance Group, Inc, licensed insurance agency affiliates of PNC, or by licensed insurance agencies that are not affiliated with PNC; in either case a licensed insurance affiliate will receive compensation if you choose to purchase insurance through these programs. A decision to purchase insurance will not affect the cost or availability of other products or services from PNC or its affiliates. PNC does not provide legal, tax or accounting advice.

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