Hurricane Information and Submitting Claims
Preparing for a Hurricane
How do you prepare for a Hurricane? Here are some important tips to follow.
Plan ahead
It's important to make sure that everyone knows what to do during a hurricane. By discussing your plan everyone will be prepared when the hurricane hits.
Food Supply
Make sure that you have at least a two week supply of nonperishable food on hand. You'll want foods that do not require refrigeration or cooking.
Be sure to keep canned foods in a dry area where the temperature is cool. For boxed foods, store in tightly closed containers so they will keep longer.
You will need to keep a supply of utensils and plates to use. Also important is bottled water for drinking. 3 gallons per person is a good starting point.
Securing your home
Windows will need to be boarded shut. Taping windows is important and will help prevent shattering.
Electric power should be turned off to avoid a fire.
Check flashlights and radios to insure the batteries are in working order.
Car should have a full tank.
Procedures for filing an Insurance Claim
In the event your insurance company has processed your claim and has issued you a loss claim check, please refer to the following guidelines to ensure the prompt return of your check:
- Your loan must be due for the current month.
- Make sure your loan number is referenced on / with the check.
- Checks in the amount of 10,000 or less Mail the unendorsed check, along with the adjuster's report, to the address listed below. If you would like the endorsed check returned to you via overnight, please provide us with a prepaid overnight envelope to do so.
- Checks for amounts greater than 10,000 Typically the funds will be released in draws. Periodic inspections may be required to confirm work progress. Please read the Loss Claims Procedure Checklist and select your repair option, then complete the applicable forms.
- You and/or your licensed contractor and any other named parties must fully endorse the check. Mail the endorsed check, along with the all the required completed documents and forms to the address listed below. If you have questions or have already completed the repairs, please call 1 800 822 5626 for instructions.
- Loss Claim Forms: owner's affidavit and contractor's certificate.
In the event the check should be mailed back to you at an address other than what is listed on your mortgage loan, please provide us with the alternate mailing address .
- Regular Mail: Insurance Claims / PNC Mortgage / PO Box 8819 / Dayton, Ohio 45401 8819
- Overnight Mail: Insurance Claims / PNC Mortgage / 3232 Newmark Drive / Miamisburg, Ohio 45342
Please note, the processing time is 24 - 48 hours from the date the check is received in our office.
Additional questions can be directed to Customer Service at 1-800-822-5626. You may also direct additional inquiries to our Customer Service team by clicking on Contact Us from our website.